I have just spent several hours on the phone with travel agencies because of WestJet unreliability in keeping the flight schedules to the United States. Since I booked flights in the spring to the USA for a multi city , Orlando and Fort Lauderdale in October and just Fort Lauderdale next April, WestJet has changed the flight times for all 3 flights. The flights which were supposed to leave in the morning were changed by more than 8 hours later. The worst of this is they DO NOT send updates to you when they change the flight schedules. When I called my agency apologized but WestJet offered no help.
For my flight next spring it was changed to 2 hours later. I will still get there in time for my cruise.
So below are tips
- do not book WestJet to the USA. There have been several news stories saying they are reducing flights to the USA. They do not send email updates when they change the flight times. You have to check their app daily.
- if you do book them, make sure it is fully refundable. I did this and was able to book on air Canada instead for my October trip
- book thru a travel agency. Expedia helped me for the October flights and yes it cost me more but I feel better about air Canada. I used flights by RCL for next spring and the rep confirmed that the new flights were within their boarding parameters. Also Delta sent an update as soon as WestJet changed the flight times. the Rcl flights rep also said if they had changed the flight arrival outside of theier 2 pm arrival they would rebook me on a different flight.
But overall, WestJet is too risky to use when you are taking a cruise .
Hope this helps
Marcia
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