It’s my fifth day on Harmony of the Seas and one word describes its appearance Shabby. Yes it is due to go into dry dock for amplification but there is no excuse for all the scuffs, peeling paint, and general ugliness of the ship, the cabins, and the chairs. All the white paint on the ship is a greyish tone with scuff marks and general disrepair everywhere. My cabin didn’t have hot water for four days. The plumbers would come each day and then by morning it was cold again. After calling maintenance, customer service and the house keeping supervisor with a desperate letter to the hotel director it was finally fixed. I received a FCC for 20% of the cruise price I paid.
The paint around my cabin window has peeled off. And even the mattress topper is no longer a help as the the mattress is caved in on one side.
All venues on the promenade are packed with people at all times. You have to get to morning trivia 45 minutes ahead for a seat.
While staff are generally polite and nice, they are prone to lip service versus genuine helpfulness.
I know I am painting an awful picture but there are some great things about this ship. Below is my list:
Food has been hot when it’s supposed to be, always fresh and the service in the dining venues excellent
Windjammer their buffet has not been overly crowded for breakfast as I have gotten a table by the window each day.
My cabin is clean however the first day I needed 6 Lysol wipes as the window and desks needed sanitization.
When Rcl cancels shows in the aqua theatre, they automatically schedule you for another day same time
When I missed the key lunch the first day due to their Rcl shuttle being delayed by over an hour, customer service rescheduled another lunch for me and gave me a choice of venue.
Exiting and boarding the ship in port has been quick.
Passengers have been very friendly and no political discussions.
Am I enjoying myself? It’s ok but not great.
Hope this helps
Marcia