Harmony of the Seas - one word describes its appearance Shabby. Yes it is due to go into dry dock for amplification but there is no excuse for all the scuffs, peeling paint, and general ugliness of the ship, the cabins, and the chairs. All the white paint on the ship is a greyish tone with scuff marks and general disrepair everywhere. My first cabin didn’t have hot water for six days in the mornings. The plumbers would come each day and then by the next morning it was cold again. After calling maintenance, customer service and the house keeping supervisor with a desperate letter to the hotel director it was finally fixed. I received a FCC for 20% of the cruise price I paid and they upgraded my cabin.
The paint around my cabin window has peeled off. And even the mattress topper is no longer a help as the the mattress is caved in on one side. In the new balcony cabin it is very difficult to open the balcony door and I have a ghost in the toilet as it flushes by itself night and day.
All venues on the promenade are packed with people at all times. You have to get to morning trivia 45 minutes ahead for a seat. It doesn’t help that the weather has been cold on the transatlantic crossing.
While staff are generally polite and nice, they are prone to lip service versus genuine helpfulness. Only the hotel housekeeper management has been responsive.
I know I am painting an awful picture but there are some great things about this ship. Below is my list:
Food has been hot when it’s supposed to be, always fresh and the service in the dining venues excellent except for chops grille where they hurried us thru our meal. The food is repetitive in all venues.
Windjammer their buffet has not been overly crowded for breakfast as I have gotten a table by the window each day.
My cabins are clean however the first day I needed 6 Lysol wipes as the window and desks needed sanitization.
The shows have many repeat acts from their other ships. Voices, the ice shows, the aqua show all require reservations. Reserve before you board.
Tips:
When Rcl cancels shows in the aqua theatre, they automatically schedule you for another day same time
Rcl changes the time going east to Europe at 2 pm each day.
When I missed the key lunch the first day due to their Rcl shuttle being delayed by over an hour, customer service rescheduled another lunch for me and gave me a choice of venue. It may be better to miss this first day key lunch and go another day
The park cafe and mini bites are less busy for lunch
Exiting and boarding the ship in port has been quick, just bring a picture id
Passengers have been very friendly and no political discussions, so don’t raise political topics
Am I enjoying myself? It’s ok but not great.
Hope this helps
Marcia