I am on a 13 day transatlantic cruise from Lisbon to Cape Canaveral. I abided by the check I time at 11:30 am but no other passengers did so the crowds were huge. It took 40 minutes to wind my way to Rcl check in. Never once did the check my sea pass til the check in desk. Shame on RCL…don’t give a check in time and then don’t enforce it.
The ship is 25 years old and looks, feels and smells like it. My first cabin on the 7th floor groaned at night. Do not book an inside promenade view cabin. They are small, noisy and have plumbing issues.
It has just come out of dry dock where the only visible signs are a painted hull, but the upper decks still have paint peeling and rust showing. You can tell they have painted over so many times.. just lipstick on a pig.
Inside the have replaced carpets everywhere including cabins, and new taps in the sinks and shower. However the entire ship had no hot water on day one as they were replacing pipes. I didn’t get it my cabin til mid morning on day 2. After several calls, maintenance agreed to come and realized there was an issue for my cabin. No apologies…
Now I have a choice..hot water or water pressure in the shower. It seems it’s either or. After day 5 with the shower only having scalding hot water, I gave up and went to customer service. They gave me a new ocean view cabin and 10% of this cruises cost as a future cruise credit. To be used anytime in the next 2 years. The new cabin is on the 3rd floor and has a working shower. You definitely feel more movement, and hear the engine at night, but a 100% better. Definitely book an ocean view on 3, as they seem to be quiet, no plumbing issues and have extra large windows.
The furnishings, pool decks and especially the promenade outside are clean but the rust and age show thru everywhere. You can only paint over so many times. The deck floors are just very old and the cabins are much smaller than the new ships. The walls of the cabins are that old light pink prefab.
But the worst is the musty smell in many areas of ship. There is the smell of rotted cabbage on the promenade deck.
The vibe of this ship is 70’s rockers and aged disco queens. Staff are unhappy with management and speak openly about it. Given this could get them dismissed, it must be really bad for them.
The internet is inconsistent in speed and strength, but they will not credit passengers who bought the package. On Quantum they gave all passengers a 2 day credit, but on this ship don’t hold your breath. The person who is supposed to help knows less than me, and is rude to guests.
The food in the dining room has been good, but the windjammer buffet has limited selection, and tastes like an old cafeteria from the 60’s. The breakfast and lunch and salad choices are the same every day at lunch. You won’t go hungry but it’s not gourmet. On sea days the buffet is a zoo.
Staff for the most part are pleasant and very laid back. Don’t be in a hurry on this ship. Service levels are haphazard, especially in the dining room at breakfast and lunch. Management needs a refresher in customer service and staff management.
Entertainment is also from the 70s with magicians, aged musical and comedy acts and old fashion production shows that breakdown for 15/minutes every show due to technical issues. The only act that was worth watching were the aerialists.
The passenger mix lends older, but not infirm as very few wheel chairs and even less families with children. 90% of the passengers are Americans, and 5% Canadians , with the rest from all over. Lots of solos.
This is a ship that needs to be retired or overhauled completely. I do not recommend this ship. Avoid, avoid.
My interior promenade cabin iswas clean and except for the shower, in good condition. I would say you need earplugs as the promenade below is very loud with music til midnight. I would not recommend this cabin.
I will avoid this class of ship in the future unless it has been Rcl amplified. Too small and when you put lipstick on a pig it still smells, looks and acts like a pig.
I hope this helps
Marcia