As of June no response.
As you know from my recent blog I tried writing to the president of Princess Cruises to tell him about the horrible booking process. Based on a suggestion comment on the blog I messaged him via Linked In. Well over a week later no response. You will have to call and wait to get to speak to the customer service center. As you know I have had little to no luck with their phone support. My suggestion to you is not to book Princess unless:
- the price if phenomenal - to get these prices you have to wait until about 6 weeks before the cruise leaves. Note you will not have cabin selection and likely the price of flights will be higher than if you book earlier (but you still save overall). Sign up for their emails to get these deals.
- you are prepared to wait a long time to speak to customer service via phone as they do not respond to any emails
- you book your own flights to pay the baggage and seat fees in CDN dollars
- you don't want any real family friendly activity on the boats (no slides, bumper cars etc)
- you don't care if the pool water is cold
- you are willing to deal with their cumbersome app. And on most cruises a few days without internet (but they have refunded me part or all of the cost)
- you are willing to pay 25USD per day for internet - unless you are platinum or above and then its 50% off (the only reason I still get it)
- you want the company of seniors as the vast majority of clients are retirees
- you have a travel agent to mitigate the pain of dealing with their customer service
Hope this helps
Marcia
